Second Line Support Engineer

Location: Atlanta (USA)

OM Partners has been developing and implementing software solutions for supply chain planning since 1985. Our customers include many of the largest companies in the world. You will discover the exciting world in which today’s market leaders operate and help them to optimize their supply chain. Some of our reference customers are Procter & Gamble, BASF and Georgia-Pacific.

For its US office in Atlanta, OM Partners is looking for a Second Line Support Engineer. This is a great opportunity to join a dynamic team of Supply Chain Planning experts at one of the fastest growing affiliates of a well-established, global and financially stable software company.

Your Challenge

You will be a critical member of the Customer Services Team of OM Partners. With OM Partners, customers rely on support and maintenance long after the software has been implemented. Therefore, a well-organized and highly skilled customer services team is important to keep solutions up and running under all conditions.

A Second Line Support Engineer aims at reducing the outstanding customer calls and must be determined to find solutions.

You will make an accurate estimate as to the importance, urgency and difficulty of the support request. You will typically deal with all questions and problems related to the standard functions of the software as well as problems which concern the more advanced functions, which require technical knowledge and specific expertise.

Your Profile

You have at least a Bachelor in Computer Science, Mathematics, Industrial Engineering or a similar field.

You have gained 3 to 5 years of experience in software implementation, troubleshooting, or in a support role. Pertinent experience can be substituted for degree. You have an intermediate to advanced knowledge of SQL on Oracle or SQL server databases and Macro language coding (Visual Basic, C, or similar).

You take interest in Supply Chain Planning. You are customer-oriented and results-committed, and you rely on excellent communication skills.

You are fluent in English. Knowledge of Spanish is a definite advantage.

You are authorized to work in the US and willing to travel for training purposes.

Your Company?

OM Partners is a software and consulting company focused on Supply Chain Planning. As a company we have but one mission: to optimize our customer’s supply chain. We pride ourselves on developing innovative Advanced Planning Systems (APS) that meet and exceed expectations. Our customer base includes leading companies in different industries, such as ArcelorMittal, BASF, Dow, Johnson & Johnson, Michelin, Shaw, Procter & Gamble and Smurfit Kappa.

We are a growing international company with lots of opportunities for our people. We work from our offices in Belgium, the Netherlands, France, Germany, UK, USA, China, Brazil, Ukraine, UAE and India. Respect, team spirit and creativity are the cornerstones of our working culture.

Are you the right person for the challenge?


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